1. BOOKING CONFIRMATION
1.1. Confirmation of activity will be subject to availability at the time of booking.
1.2. Booking will be confirmed on full payment.
2. PRODUCT PRICES
2.1 The rates are subject to change without prior notice.
2.2 All CHILDREN 7 years old and below are FREE. ALL CHILDREN 8 years and above will be charged at an Adult rate.
2.3 All prices are listed in Malaysian Ringgit (MYR)
3. TRANSFER SURCHARGE FOR PREMIUM HOTELS
3.1 A Transfer Surcharge of RM 75.00 per person will be imposed for guests staying at the Four Seasons, Tanjung Rhu Resort, The Danna Hotel (applicable to Cruise activities only), The Andaman - a Luxury Collection Resort Langkawi, Ritz-Carlton, St. Regis, The Datai. (Children 7 years old and below are free)
3.2 All shuttle pick-up and drop off are ONLY from Cenang Mall to Paradise 101, any requests for a different drop off and pick up, will be charged accordingly.
3.3 Our Shuttle service runs on a timed schedule, any requests for an immediate transfer will be charged accordingly.
4.1 Upon confirmation of the preferred activities and in order to secure a firm booking, Payment must be made prior to the commencement or participation in any of the activities under this Terms & Conditions. We do not guarantee any bookings without full payment.
5. CANCELLATION, NO SHOW AND REFUND
5.1 Service providers from third-party contractors or any other companies related to the services provided may charge cancellation, amendments and/or no show fees depending on the situation and/or circumstances. When such charges are levied by them, these charges will be charged to client through Naam Sdn Bhd.
5.2 Naam World Travel & Tours reserves the right to Change or Cancel any part of the tour itinerary due to bad weather or any other unforeseen circumstances beyond their control, without prior notice as safety is our utmost priority.
5.3 ACTIVITY CANCELLATION POLICY:
5.3.1 Minimum 48 hours notice of cancellation is required for Cruises. If Cancellation is made less than 24 hours prior to cruise trip the client will be charged in Full.
5.3.2 Minimum 24 hours notice of cancellation is required for Watersport activities. If Cancellation is made less than 12 hours prior to the activity the Client will be charged in Full.
5.3.3 Naam World Travel & Tours must be notified in writing of any Cancellation.
5.3.4 In the event a client fails to turn up for the activities (“No Show”), No refund in full or in part will be given for the Product services in the program not utilized.
5.3.5 After commencement of tour, No refund, in part or in full, will be given for services/activities in the program that is not utilized.
6.1 Naam Sdn Bhd and its subsidiaries are Fully Licensed and Insured companies. Every Guest participating in any of the activities would be required to sign an Indemnity Form, prior to commencement of the said activities. All guest will be required to read and understand its content before signing the said Form.
7.1 All information contained herein is Private and Confidential and are not to be disclosed to any third party.
8. GENERAL INFORMATION & CONDITIONS
8.1 CHILD AGE. Minimum child age for jet ski and parasailing is 7 years old. Children below 17 years old must be accompanied by parents/guardian or Parasail/Jetski operator.
8.2 PREGNANCY. We do not allow expectant mothers to participate in any of the following activities, namely Parasailing/Jetski/Banana Boat/Kayaking/Zipline/AquaPark/Boat Thrill Ride. Non-disclosure will be entirely at your own risk.
8.3 Sit-in-Coach (SIC Sharing) basis – which means guests will share an air-conditioned vehicle with other tourists.
8.4 All participants must read, understand and sign the Indemnity Forms provided. This is a mandatory requirement set by our insurance policy and The Malaysian Marine department.
8.5 All instruction from the Captains, Marshalls, Lifeguards and staff must be strictly adhered to by guests. Failure to comply will result in security escorting you off from the premises or vessel.
8.6 Strictly no outside food and drinks permitted onto Paradise 101.
8.7 No outside Alcohol will be permitted onto Paradise 101. We have a NO Corkage policy.
8.8 Paradise 101 Security may perform searches and confiscate any illegal items for the safety of all our guests.
9. PARADISE 101
9.1 ALL ACTIVITIES LISTED IN THE PARADISE 101 PACKAGES ARE ON A SHARED BASIS AND BASED ON TIMED SCHEDULED DEPARTURES FROM PARADISE 101.
9.2 ACTIVITIES ARE ON A FIRST COME FIRST SERVE BASIS. PLEASE BOOK YOUR SLOT AS SOON AS YOU ARRIVE TO AVOID DISAPPOINTMENT.
9.3 IF AN ACTIVITY IS NOT AVAILABLE DUE TO SAFETY OR MAINTENANCE ISSUES WE WILL PROVIDE AN ALTERNATIVE.
9.4 ACTIVITIES ARE SUBJECT TO AVAILABILITY, WEATHER AND SEA CONDITIONS.
9.5 GUESTS MUST BE 8 YEARS AND ABOVE TO PARTICIPATE IN ANY WATER SPORTS ACTIVITIES AND ZIP LINE.
9.6 ANY CHILD 8 YEARS & ABOVE PARTICIPATING IN JET SKI, PARASAILING, AND BANANA BOAT MUST BE ACCOMPANIED BY AN ADULT. (A MARSHALL CAN ASSIST PLEASE LET US KNOW.)
9.7 STRICTLY NO OUTSIDE FOOD & DRINKS PERMITTED.