Booking Terms & Conditions
1. BOOKING CONFIRMATION
1.1. Confirmation of activity will be subject to availability at the time of booking.
1.2. Booking will be confirmed on full payment.
2. PRODUCT PRICES
2.1 The rates are subject to change without prior notice.
2.2 All CHILDREN below 7 years old are FREE (Children’s age is calculated based on month & year; activities will be restricted for safety). ALL CHILDREN aged 7 years and above will be charged at an ADULT rate. Applicable to Paradise packages and activities.
2.3 All prices are listed in Malaysian Ringgit (MYR)
3. SHUTTLE/TRANSFER SURCHARGE FOR PREMIUM HOTELS
3.1 A Transfer Surcharge of RM 75.00 per person will be imposed for guests staying at the Four Seasons, Tanjung Rhu Resort, The Danna Hotel (applicable to Cruise activities only), The Andaman – a Luxury Collection Resort Langkawi, Ritz-Carlton, St. Regis, The Datai. (Children 7 years old and below are free)
3.2 All shuttle pick-up and drop off are ONLY from Cenang Mall to Paradise 101, any requests for a different drop off and pick up, will be charged accordingly.
3.3 Our Shuttle service runs on a timed schedule, any requests for an immediate transfer will be charged accordingly.
4.1 Upon confirmation of the preferred activities and in order to secure a firm booking, Payment must be made prior to the commencement or participation in any of the activities under this Terms & Conditions. We do not guarantee any bookings without full payment.
5. CANCELLATION, NO SHOW AND REFUND
5.1 Service providers from third-party contractors or any other companies related to the services provided may charge cancellation, amendments and/or no show fees depending on the situation and/or circumstances. When such charges are levied by them, these charges will be charged to client through Naam Sdn Bhd.
5.2 Naam World Travel & Tours reserves the right to Change or Cancel any part of the tour itinerary due to bad weather or any other unforeseen circumstances beyond their control, without prior notice as safety is our utmost priority.
6 ACTIVITY CANCELLATION POLICY:
6.1 Minimum 48 hours notice of cancellation is required for Cruises. If Cancellation is made less than 24 hours prior to cruise trip the client will be charged in Full.
6.2 Minimum 24 hours notice of cancellation is required for Watersport activities. If Cancellation is made less than 12 hours prior to the activity the Client will be charged in Full.
6.3 Naam World Travel & Tours must be notified in writing of any Cancellation.
6.4 In the event a client fails to turn up for the activities (“No Show”), No refund in full or in part will be given for the Product services in the program not utilized.
6.5 After commencement of tour, No refund, in part or in full, will be given for services/activities in the program that is not utilized.
7.1 Naam Sdn Bhd and its subsidiaries are Fully Licensed and Insured companies. Every Guest participating in any of the activities would be required to sign an Indemnity Form, prior to commencement of the said activities. All guest will be required to read and understand its content before signing the said Form.
7.1 All information contained herein is Private and Confidential and are not to be disclosed to any third party.
8.INFORMATION & CONDITIONS
8.1 CHILD AGE. Minimum child age for jet ski and parasailing is 7 years old. Children below 17 years old must be accompanied by parents/guardian or Parasail/Jetski operator.
8.2 PREGNANCY. We do not allow expectant mothers to participate in any of the following activities, namely Parasailing/Jetski/Banana Boat/Kayaking/Zipline/AquaPark/Boat Thrill Ride. Non-disclosure will be entirely at your own risk.
8.3 Sit-in-Coach (SIC Sharing) basis – which means guests will share an air-conditioned vehicle with other tourists.
8.4 All participants must read, understand and sign the Indemnity Forms provided. This is a mandatory requirement set by our insurance policy and The Malaysian Marine department.
8.5 All instruction from the Captains, Marshalls, Lifeguards and staff must be strictly adhered to by guests. Failure to comply will result in security escorting you off from the premises or vessel.
8.6 Strictly no outside food and drinks permitted on all activities.
8.7 Paradise 101 Security may perform searches and confiscate any illegal items for the safety of all our guests.
8.8 Max weight per Jetski is 150kg for 2 riders.
9. PARADISE 101
9.1 All activities listed in the paradise 101 packages are on a shared basis and based on regular scheduled departures.
9.2 Activities are on a first come first serve basis. Please book your slot at the activity desk as soon as you arrive to avoid disappointment.
9.3 If an activity is not available due to safety or maintenance, an alternative option will be provided.
9.4 Activities are subject to availability, weather and sea conditions.
9.5 Guests must be 7 years and above to participate in any watersport activities, zip line and aqua park.
9.6 Any child 7 years & above participating in Jetski, parasailing, aqua park and banana boat must be accompanied by an adult. (A marshal can assist on request).
9.7 Strictly no outside food & drinks permitted onto Paradise 101.
9.8 No outside Alcohol will be permitted onto Paradise 101. We have a NO Corkage policy.
10.1 All participants must be physically fit and able. They must, at the time of booking, advise of any illness, disability or conditions that may affect their ability to participate in the activity. If at all unsure, guests must check with a medical practitioner before booking and must be able to produce a note from their medical practitioner if requested.
10.2 Participants must bring any necessary medication with them and ensure that staff are made aware of what medicine this is and how it is to be administered. Be advised that some of the activity locations are remote and self-contained.
10.3 Naam reserves the right to refuse any booking on medical grounds if the medical condition is considered to be detrimental to the safety and smooth running of the activity.
11.1 Non-refundable but can only re-schedule for a maximum of 6 months.